Managed IT

Virtucom offers a comprehensive portfolio of managed services designed to ensure your IT infrastructure is running cost-effectively, efficiently, reliably and securely. Our managed services plan offers flexibility so your IT solutions can be customized to meet your business needs.

We have a proven track record of delivering superior service and support to our clients for over 16 years. Your staff has access to our state-of-the-art technologies and high levels of expertise that few IT departments could provide on their own. We will ensure your IT operations run smoothly so you can focus on your administrative and academic goals.

Benefits of Virtucom’s Managed Services include:

  • Expertise: gain immediate access to professionals with a broad knowledge base
  • Fixed IT headcount: minimize the stress encountered with staffing issues
  • Business agility: dedicate more time educating students and less time on IT
  • Increase Return on Investment (ROI): Outsourcing lowers total cost of ownership and provides better cost control
  • Optimization: Improve operations by introducing best practices
  • Reliability: Build best breed of solutions that yield higher levels of security and reliability

Virtucom’s Managed Services include:

LAN/WAN
Infrastructure Monitoring (24 × 7)
Bandwidth Monitoring and Utilization
Security Monitoring and Management
Performance Trending / Capacity Planning
Configuration Modification (VLAN, ACLs, etc.)
IOS Update
Climate and Power Monitoring

Servers
Server & Security Monitoring (24 × 7)
Operating System Support
Patch Management and Software Updates
Security Management and Support
Server Administration
New Users, Permissions and Authentication
Application Support and Configuration
Exchange, SQL, Clustering, 3rd Party Applications

HelpDesk
24 X 7 Monitoring
Call Receipt and Ticketing
Hardware / Software Support
Patch Management
“How To” Support
Reporting and Trend Analysis

Deskside Support
Level ll Support
External Device Installation / Configuration
Equipment Repair & Replacement

Remote Computing
Handheld Device Management & Support
Remote Access
Level I Hardware and Software Support

Network Break-Fix
Hardware Updates (memory)
Equipment Repair and Replacement
3rd Party Vendor Management
Hardware/Firmware Updates (BIOS)

IT Administration
Lease Management
Asset Warranty Management
User-Defined Inventory Reporting
Supplies
Finished Goods

Parts Logistics
Procurement/Return Services
Part & Loaner Provisioning
On-Site Parts Inventory

Warranty Administration
Warranty Eligibility Management
Manufacturer Reimbursement Management
Vendor Agreement Management
Domain Management (ISP)

Additional Services
Exchange Hosted Services
Offsite Daily Backups
Disaster Recovery
Remote Backup
After-hours Monitoring and Trouble Remediation

For more information on our Managed Services, please contact us.