Special CARE

VirtuCARE

VirtuCARE - providing investment protection for systems and peripherals (lower total cost of ownership (TCO)).

All products including name brand hardware from Virtucom come with Standard Warranty which may be extended or upgraded at the time of purchase. Upgrading to VirtuCARE pack brings top-to-bottom service to the equipment. The VirtuCARE service includes:

  • Customize your system by preloading, pre-configuring new or existing software, or loading a copy of your original image
  • Deliver, unpack, and connect equipment to your network
  • On-site & Ongoing installation & maintenance support
  • Diagnose & Repair
  • Telephone customer service

Break/Fix

If you answer yes to any of the following questions, then we are the answer.

  • Has your network come to a total halt?
  • Is there a wing that cannot get to the internet?
  • Why can you not email out of the county?
  • Why are you not receiving email?
  • How long have you had this issue without it being resolved?
  • Is there a county-wide virus going around?
  • Disaster recovery?

Staffing

Technology should be trouble-free so that you can concentrate on your business - education. Yet, as we all know, life isn't that simple. We all have faced technical crises and lacked the funds to correct them. Without the needed funds, networks are often shut down.

Outsourcing is not new to schools. Textbooks, construction, food services, transportation, HVAC...you name it and schools have been intertwined and reliant on outside vendors for years. Yet when it comes to technology, the same rules have not been applied. Why should technology be different?

In the past, many school districts felt that all that was needed was better and bigger firewalls. As technology has evolved and the school's dependency on it has also, so has the school's perception on the need for outside technology vendors. Schools now search for experienced network and technology companies who can provide engineering and integration services. Finding outsourcing companies was not a big deal, but finding quality ones who can do the work is.

Staffing services are available on a short-term and/or long-term basis and can serve the following functions:

  • Network maintenance
  • Help desk support
  • Troubleshooting, diagnosis, and repair
  • New product installation
  • Software deployment
  • Teacher training of basic computer skills
  • Cabling