Remote

HelpDesk

HelpDesk - delivering telephone/online support to assist in resolving technical requests. A technical service request is defined as assistance with one issue, problem, or question relating to the use or installation of a product. Products include: Microsoft, Netware, Education K-12 software such as Follett, GCIS, Edmark, AR, STAR, SASI, Orchard, etc.

• Need help to troubleshoot installation problems, rights issues?
• Cannot launch the installed program.
• Program is installed, but not everyone can access it.
• Do you not have a phone in your room?
• You can receive the resolution anywhere

Remote Support

Remote Support - resolving issues on servers without having to wait. Remote support will allow us to log into the servers from any location and resolve issues as they arise. This gives our customers a quick turn around time for resolving issues they are experiencing on their servers.

CRM - Work Orders System (WOS)

CRM (WOS) - this value-added online work order management system is specially designed to serve K-12 schools. It tracks, manages and generates reports on all work orders by school and/or by technician. This annual WOS service package includes accessing the WOS and 1-year support & product updates.