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In February 2004, Virtucom rolled out our custom-built Work Order Managment system, or WOS. This centralized database of our customers allows us to manage and track work order requests. Customers can easily communicate issues to us via Internet Explorer or any compatible web browser. With filters to show only needed information, the system is secure and private. Virtucom WOS also has the ability to generate reports in standard Word format.

Recently, we released Version 2.0 of WOS. The search feature has been updated so that when a computer has a problem, we can simply type in the serial number and view the history of that machine to help us troubleshoot the issue faster.

We've also added real time charting to provide Districts with the most current data on work orders. The work orders are categorized into groups such as Elementary, Middle, High, Administrative and Other. While the bar chart shows hard numbers, you can also view the data in a pie chart to see percentages . The graphs can be drilled down to view more detail by clicking on a bar or pie slice. This reveals the open and closed work orders per school/office.

Also, in response to user requests, we've updated the user interface to be more intuitive and feature rich as well as updating the database engine to increase stability and performance. The serial number field is now displayed with work orders on the front page, and a confirmation email is sent when a work order is entered. Unnecessary fields have been removed, and the entry form has been redesigned to prevent the phone number field from being overwritten.

Finally, as the internet becomes more security aware, we have implemented tighter security utilizing encryption to protect the data so that we can deliver information to you in a convenient yet secure fashion.

We will continue to improve our WOS and look forward to hearing your suggestions.